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Herzberg's Two-Factor Theory Frederick Herzberg studied many workers and discovered that work satisfaction was determined primarily along two dimensions:
Motivators: Factors associated with performance such as: recognition, achievement, responsibility, authority, and degree of autonomy. Hygiene Factors: Working conditions like: safety, pay, location; quality of supervision, and relationships.
Herzberg argued that job dissatisfaction was caused primarily by a lack of hygiene factors, while job satisfaction was caused by the presence of motivators.
The point is that, for a worker to be satisfied and motivated, both hygiene and motivator factors must be present.
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