Introduction

• Form a Planning Group/Threat Response Team
• Employee Assistance Program (EAP)
• Security/Law Enforcement
• Working with Your Union
• Defining violence in the workplace
• Determining risk factors for workplace violence
• Conducting a security survey

• Write a comprehensive policy statement
• Advantages of Written Policies
• Policy Statement Contents
• Recommended Approaches
• Model Policy for Workplace Threats and Violence

• Warning Signs of Violence
• Indicators of potentially violent behavior
• Describing inappropriate behaviors
• Be proactive: confront the problem early-on
• Proactive control measures
• Prevention measures for each violence type
• More about administrative control strategies
• Take a team approach
• Take Advantage of Community Resources

• Training Violence Prevention
• Training strategies and techniques
• Employee training
• Supervisory training
• Incident response team training
• Sample Training Topics
• Role Playing Exercises to Defuse Violent Situations
• Hands-on practice
• Fill the skills gaps

• Develop a procedure for employees to report incidents
• Threat Incident Report System
• When the violent or threatening incident occurs
• Investigating incidents of violence
• Types of Investigations
• Threat assessment investigations
• Administrative Investigations
• Criminal investigations

• Immediately after the violent act
• Initiate the Post Incident Trauma Plan
• Employee Assistance Program (EAP) services
• Support Prosecution of Offenders
• Administrative Actions to Keep an Employee Away from the Worksite
• Disciplinary Actions
• Disabilities as a Defense Against Alleged Misconduct
• Actions to inform all employees and the public

• Management Steps to Help an Organization Recover
• The Critical Incident Stress Management Process
• Critical Incident Stress Debriefing
• Critical Incident Stress Defusing

• Steps in the Evaluation Process
• Assessment and Analysis
• Important policies, plans, reports and records to analyze
• Evaluate the program after an incident