The Workplace and Alcohol Problem Prevention
Paul
M. Roman, Ph.D., and Terry C. Blum, Ph.D.
Paul
M. Roman, Ph.D., is a distinguished research professor of sociology and
director of the Center for Research on Behavioral Health and Human Services
Delivery, University of Georgia, Athens, Georgia.
Terry
C. Blum, Ph.D., is dean and Tedd Munchak Professor at the DuPree College
of Management, Georgia Institute of Technology, Atlanta, Georgia.
Workplace
programs to prevent and reduce alcohol-related problems among employees
have considerable potential. For example, because employees spend a lot
of time at work, coworkers and supervisors may have the opportunity to
notice a developing alcohol problem. In addition, employers can use their
influence to motivate employees to get help for an alcohol problem. Many
employers offer employee assistance programs (EAPs) as well as educational
programs to reduce employees' alcohol problems. However, several risk
factors for alcohol problems exist in the workplace domain. Further research
is needed to develop strategies to reduce these risk factors.
As
a domain for alcohol-problem prevention, the workplace holds great promise.
In the United States and, increasingly, around the world, the majority
of adults who are at risk for alcohol problems are employed. As described
here, employers have several well-defined means at their disposal for
intervening with problem drinking. Those methods serve not only the interests
of the employer but also those of the employees and their dependents.
Furthermore, the potential for a preventive impact is worldwide. Western
styles of workplace organization and employment relationships have spread
to influence global practices, setting the stage for the diffusion of
workplace interventions and for addressing emerging economies' increasing
alcohol problems (Masi 2000; Roman in press).
Despite these possibilities,
the development of prevention programs in U.S. workplaces has slowed considerably
in recent years and, in fact, may be in need of revitalization (Roman
and Baker 2001; Roman in press). The decline in workplace attention to
alcohol problems illustrates the need for creating and maintaining an
infrastructure for sustaining alcohol interventions in settings not typically
associated with the delivery of health care.
This article will
first review the opportunities workplaces provide for preventing alcohol
problems-people spend a large amount of time at the workplace and employers
may use their leverage to motivate an employee to seek help for an alcohol
problem. The article also will discuss the use of employee assistance
programs (EAPs) and complementary programs to reduce employee alcohol
problems and then examine risk factors for alcohol problems that exist
in the work environment.
TRACING THE DEVELOPMENT
OF WORKPLACE PROGRAMS
The
significant presence of alcohol problems in the workforce was most recently
documented in a 1997 national survey, indicating that about 7.6 percent
of full-time employees are heavy drinkers (i.e., they consumed five or
more drinks per occasion on 5 or more days in the month prior to being
surveyed) (Zhang et al. 1999). According to that study, about one-third
of the heavy drinkers also used illegal drugs.
Workplaces have introduced
programs to prevent and treat alcohol and other drug (AOD) abuse among
employees, especially over the past 25 years. The goal of many of these
programs has been "human resource conservation"; that is, the programs
strive to ensure that employees maintain their careers and productivity
(Roman and Blum 1999). Although the programs vary considerably in their
structure, they may include health promotion, education, and referral
to AOD abuse treatment when needed. Most of these programs focus on early
identification of a problem or helping those already affected by a problem
(i.e., secondary prevention) rather than targeting the general population
(i.e., primary prevention). Three separate studies show that the majority
of American employers offer EAPs, which potentially may provide services
to help eliminate drinking in the workplace (Zhang et al. 1999; Hartwell
et al. 1996; Blum and Roman 1995). Despite the widespread use of such
programs, however, no data from a representative sample of EAPs are available
to support the usefulness of these programs.
OPPORTUNITIES
FOR WORKPLACE PREVENTION
The workplace provides
several potent opportunities for implementing AOD abuse prevention strategies,
including:
-
The majority of adults are employed, making the workplace an ideal
setting to reach a large population.
-
Full-time employees spend a significant proportion of their time at
work, increasing the possibility of exposure to preventive messages
or programs offered through the workplace. The likelihood that evidence
of problem drinking will become visible to those who might have a
role in intervention also is increased.
-
Work plays an important role in most people's lives. Because many
adults' roles in the family and community are dependent on maintaining
the income, status, and prestige that accompanies employment, the
relationship between the employer and the employee contains a degree
of "leverage." The employer has the right to expect an adequate level
of job performance. If alcohol abuse breaches the rules of the employer-employee
agreement or is associated with substandard job performance, the employer
may withdraw pay or privileges associated with the job, thus motivating
the employee with alcohol problems to change his or her behavior.
PRIMARY AND SECONDARY
PREVENTION IN THE WORKPLACE
Workplace programs
include both primary and secondary prevention. Primary prevention aims
to keep alcohol problems from developing, and secondary prevention seeks
to reduce existing problems. Researchers have voiced concerns that workplace
programs overemphasize secondary prevention (Ames and Janes 1992). Primary
prevention often is more cost-effective than secondary prevention; however,
the workplace is not conducive to strategies aimed at preventing alcohol
use. Most employees are adults and therefore are legally allowed to consume
alcohol. Employers rarely are in a position to prevent their employees
from initiating drinking as an off-the-job lifestyle practice, nor do
they desire to do so.
At the same time,
employers want their employees to perform their jobs well and not disrupt
or endanger coworkers' activities. Smooth work transactions with customers
and other members of the public also are important in many organizations,
including the service sector.
Alcohol problems
in the workplace are identified by these two, or sometimes three, events:
-
The linkage of a drinking pattern with job performance problems, such
as a pattern of poor-quality work, poor quantity of work, attendance
problems, or problems related to interaction with clients or customers.
-
Employees' decisions that their drinking behaviors are causing problems
for themselves and they desire assistance, leading to a self-referral
to a source of assistance in the workplace.
-
In some settings, a coworker's identification of an apparent alcohol
problem is used to refer an employee for workplace-based assistance.
This is the primary approach used in Member Assistance Programs, which
have developed in some labor union settings (Bacharach et al. 1996).
EAPS: ADDRESSING
EMPLOYEES' ALCOHOL PROBLEMS
EAPs are the most
common intervention used in the workplace to address alcohol problems.
EAPs have distinctive features that set them apart from prevention strategies
used in other settings. Their goal is to prevent loss of employment and
to assure that employed people continue their careers and productivity
without interruption. EAPs can thus prevent both employer and the employee
from suffering the costly consequences of the employee's job loss.
EAP Referral Routes
and the EAP Process
Self-Referrals.
Early in the development of the EAP model, researchers proposed that
such programs would ideally operate by primarily attracting self-referrals
rather than "coerced" referrals (Wrich 1973). Given that denial and resistance
are common barriers to alcohol treatment, this was an unusual idea. Wrich
(1973) claimed that significant rates of self-referral would increase
the program's credibility by demonstrating "consumer confidence." In contrast,
a program centered on supervisory referrals, which may or may not involve
coercive pressure to use EAP services, implies a "correctional" image
for the EAP.
On the surface, this
ideal appears to have been achieved. Nearly all reports generated about
EAP usage indicate a predominance of self-referrals. In those relatively
rare instances where EAP referral processes have been examined in depth,
the vast majority of cases are classified upon entry as "self-referrals"
(Blum et al. 1995). However, these self-referrals may actually reflect
cases in which employees were prompted by others to seek EAP assistance
(described as "informal referrals" below). One study (Blum et al. 1995)
found that only 18 percent of male and 22 percent of female referrals
to EAPs with alcohol problems were "genuine" self-referrals- that is,
those people reported it was their personal decision that drove them to
seek help (Blum et al. 1995). Most of these employees reported few job
problems. Through confidential questionnaires, they reported that the
following three features of service access were essential in their decisions
to seek help: (1) a professionally competent source of assistance was
available for a range of personal difficulties, including alcohol problems;
(2) service was provided by the employer; and (3) employees could use
the service with assurance of confidentiality and without penalty to any
aspect of their job status.
Informal Referrals.
Another route to consulting EAPs is through informal referrals. In such
cases, the referral is prompted by considerable social interaction and
discussion, often involving an employee's supervisor. Most of the referral
processes are informal-about 80 percent of alcohol-problem referrals (self-referrals
are included in this group)-and 20 percent are formal supervisory referrals
(Blum et al. 1995). Although EAPs were originally designed as mechanisms
for formal supervisory referral of problem employees, these figures show
that they were quickly transformed into sources of help that people reached
without going through explicitly formal channels.
For reasons that
are largely self-evident, both supervisors and subordinates prefer these
informal procedures. The disadvantage of the informal referral is that
there is no official record of the employee being referred to the EAP
or of any related job performance problems.
Formal Referrals.
When external intervention is required, formal referrals are used. Such
cases are prompted by a supervisor detecting a decline in job performance
that cannot be explained by the conditions of work. Supervisors are urged
to consult with EAP staff before taking action to assure that they are
conforming to workplace policy. Procedures call for the supervisor to
constructively confront employees if they deny their performance problems
or are not willing to take corrective action. In such a confrontation,
the supervisor presents evidence of the employee's performance problems
and points out that disciplinary measures will ensue if the problems are
not corrected. A referral to the EAP is offered as a means for problem
correction.
Should the employee
elect to use the company program, the EAP coordinator conducts an assessment
or arranges for a diagnosis of the employee's problem. The coordinator
or diagnostic agent then offers advice as to how the problem might be
handled. Counseling or treatment at a community agency follows, with arrangements
usually made by the EAP coordinator to assure the best match between quality
of care and financial coverage available through the workplace.
It is important to
emphasize that the use of treatment or counseling is a decision made by
the employee and not a mandate from the employer. The employee is responsible
for payment for services that the company's health plan does not cover.
The EAP's Role
in Followup and Relapse Prevention
After using EAP services
and receiving counseling and treatment, the employee should ideally go
through a period when his or her symptoms are in remission. However, relapse
during the posttreatment period is very common for those with AOD problems.
These relapses may account for what many regard as the disappointing overall
success rates of alcohol-problem treatment and may have little
or nothing to do with the quality of EAP services provided.
Relapse prevention
encompasses a different range of interventions. Researchers often disregard
it as a form of alcohol-abuse prevention. In many respects, the recovering
person is set on a pathway of starting over, and it seems reasonable to
conceptualize the prevention of relapse as primary prevention of the alcohol
problem. Treatment programs vary greatly in the extent to which such
services are provided after treatment ends. EAPs and workplaces can play
important roles in relapse prevention, however. Opportunities for relapse
prevention lie in the nature of work and access to employees who are attempting
to maintain recovery. Unlike the community setting, where followup requires
finding clients and/or motivating them to return to the treatment setting
for aftercare counseling, the workplace has built-in opportunities to
reach these persons and provide counseling and support necessary to sustain
recovery. And it is also easier for the recovering employee to seek assistance,
as needed, to assure recovery gains. Such an opportunity might not apply
in the instance of an employee who had recovered from an alcohol problem
prior to employment and did not desire to reveal this fact to a new employer.
Many EAPs include
followup and relapse prevention to help employees maintain recovery. Only
one research study, however, has systematically investigated the impact
of such services. In that study, Foote and Erfurt (1991) examined the
effects of posttreatment followup contact among a group of 164 EAP clients
treated for alcohol problems over a period of 1 year. The tendency to
relapse was significantly lower in the followup group, compared with a
group of 161 similar clients who did not receive followup contact, indicating
the efficacy of followup for relapse prevention.
EAP Effectiveness
and Maximizing EAP Use
A review (Blum and
Roman 1995) of a wide range of published and unpublished evaluation research
concludes that EAPs produce far more in savings than they require in costs.
A series of evaluation studies indicated that the programs succeeded in
returning substantial proportions of employees with alcohol problems to
effective performance (Asma et al. 1980; Edwards et al. 1973; Eggum et
al. 1980; Flynn et al. 1993; Gam et al. 1983; McAllister 1993; Spickard
and Tucker 1984; Walsh et al. 1991, 1992). Most of the research supporting
this conclusion has methodological limitations, however. None of the studies
involved rigorous comparisons with settings where no EAP services were
available. In addition, by examining clinical or performance outcomes
among employees who have received treatment or counseling via EAP case
management (which often includes followup), it is not possible to separate
the effects of EAP services from other aspects of the referral-and-treatment
process.
How can EAP utilization
be maximized? Three published studies (Googins and Kurtz 1981; Hoffman
and Roman 1984; Colan and Schneider 1992), differing in design and methods,
reached the common conclusion that supervisory training significantly
increased positive attitudes toward EAPs, increased the perceived likelihood
of utilizing the service, and actually produced greater service utilization.
The impact of training deteriorated over time, as would be expected, indicating
the need for ongoing and repeated "boosters" to sustain attention to the
service.
COMPLEMENTS TO
EAPs
Because off-the-job
drinking can affect worker performance and health but not necessarily
reflect an alcohol problem that would result in an EAP referral, some
employers offer programs to complement an existing EAP. Such programs
are designed to educate employees about the potential effects of drinking
and to encourage employees to seek help from an EAP when needed.
Epidemiological data
cited earlier (Zhang et al. 1999) indicate that many employed people drink
heavily or engage in binge drinking when they are away from work, leading
to a variety of adverse consequences and problems (Calahan and Room 1974).
Employers have valid reasons for motivating these employees to change
their drinking patterns, as this type of problem drinking likely will
have an impact on the workplace, although not necessarily in ways that
are visible or even measurable.
Several recent studies
have addressed the effects of hangovers on work performance. Hangovers
affect cognitive and motor functions, creating risks of bad judgment,
interpersonal conflict, and injuries (Moore 1998). Using observational
and questionnaire data in an on-site study, Ames and colleagues (1997)
concluded that hangovers are a significant contributor to job performance
problems, yet discussions of alcohol's impact on the workplace rarely
recognize the costs of hangovers. Combining survey and observational techniques
at multiple corporate sites, Mangione and colleagues (1999) reached similar
conclusions about the hidden and subtle impact of hangovers on work performance.
As Moore (1998) pointed
out, hangovers are clearly alcohol-related problems in the workplace but
are extremely difficult to address through specific interventions because
people define hangover differently. Mangione and colleagues (1999) suggested
that employee education and corporate policy materials should include
information about the potentially adverse effects of off-the-job drinking
on workplace behavior and job performance.
Alcohol Education
Programs
The principal means
for addressing an employee's off-the-job drinking is through alcohol education
programs conducted at the worksite. These programs usually are
associated with an EAP, a health promotion program, or both. The goal
of these education programs often is to encourage behavioral change or
use of the associated services (i.e., self-referral to an EAP).
Several studies have
examined the impact of alcohol education. In an early study, McLatchie
and colleagues (1981), using 90- and 30-minute training sessions with
supervisors and with employees, respectively, found significant changes
in alcohol attitudes immediately following the sessions. Brochu and Souliere
(1988) examined the impact of a "life skills re-education program" on
changing new employees' attitudes toward AODs. Although the study found
significant effects of the program based on data collected immediately
and after 1 month, followup at 36 months indicated no sustained effects.
A similar study by
Kishchuk and colleagues (1994) tested a program designed to make employees'
drinking behaviors healthier and more socially responsible. Followup data
collected 1 month later revealed modest impacts on attitudes and behavior.
A placebo treatment providing nutrition education delivered to a comparison
group also produced modest but significant changes in drinking, leading
to the suggestion that the experience of training rather than its content
may have notable importance. Another study evaluated a comprehensive approach
to altering people's drinking behavior as well as workplace culture in
the 3M Company (Stoltzfus and Benson 1994). This program included a 10-hour
supervisory training section, a 2.5-hour section for employees to discuss
policies and their behavior, and a peer helper section. The pilot program
was conducted at a Midwestern site matched with a comparison plant. Results
showed that participants had lower alcohol consumption, lower incidence
of work performance negatively affected by AOD use, and improved prevention
skills.
In a similar study,
Cook and colleagues (1996a) field-tested the Working People Program
with 108 employees. The four- session training program significantly affected
self-reported alcohol consumption and motivated employees to reduce consumption
and the problem consequences of drinking. In another study of 371
employees randomly assigned to experimental and control groups, Cook and
colleagues (1996b) evaluated the effects of three classroom
sessions that used videos and booklets about AOD issues. Results from
this study also indicated a significant increase in the motivation to
reduce alcohol use among the group receiving the training.
The studies described
here generally reported beneficial effects of workplace-based education
on drinking behavior. This research has certain limitations, however.
None of the studies replicates earlier findings; that is, each study stands
alone. Further, the effects of the training usually were measured immediately
or shortly after the sessions ended. In the one study with a longer followup
period, the positive effects deteriorated completely (Brochu and
Souliere 1988). Overall, three suggestions come from this research.
First, alcohol education appears to be a useful investment, showing significant
effects in all reported studies. Second, the data suggest that these effects
need boosters if they are to be sustained, a finding common to most educational
interventions. Third, it is clear that more research is needed to specify
the training content required to improve efficacy and the durability of
effects.
Health Promotion
Programs
In addition to alcohol
education programs, employers also may offer health promotion programs,
which may motivate employees to alter their drinking behaviors. When health
problems such as weight, high blood pressure, or gastric problems are
identified in a health risk survey administered at the worksite, the administering
health worker may suggest a reduction in drinking as a means of alleviating
the primary symptom. Alternatively, employees undertaking exercise programs
or other health-oriented activities might change their drinking behavior
because drinking may not be consistent with their new healthy regimen.
Research on the impact
of workplace health promotion programs on employee drinking is sparse.
Shain and colleagues (1986) collected short-term evaluative data in several
Canadian settings indicating that health promotion and wellness programs
can significantly reduce employee drinking. In particular, the authors
state that heavy drinkers are characterized by a series of unhealthy behaviors
that can be addressed through a wellness program. Further, Shain and colleagues
(1986) observe that healthy lifestyles and alcohol abuse are incompatible.
They contend that the nesting of alcohol issues within larger health concerns
is a highly effective means of motivating behavioral change toward less
risky drinking and a healthier lifestyle in general.
Peer Intervention
As deviant drinking
patterns become more chronic and pervasive in an employed person's life,
his or her job performance will eventually be affected. Coworkers may
notice job performance problems before such problems become evident to
supervisors.
Employee alcohol
education programs may prepare peers to suggest assistance to one another,
but this has not been documented. More specifically, the techniques of
peer intervention programs may be useful for addressing early problem
behaviors, as has been documented among unionized workers (Bacharach et
al. 1996). Peer intervention is not applicable in all settings, only where
it is possible to tap into what Bacharach and his colleagues call "communal
voluntarism," or a committed desire of workers to look out for each other's
well-being.
Peer-assistance programs
have been implemented among professional groups such as physicians, dentists,
psychologists, attorneys, and airline pilots. Little is known about the
operation of these interventions among professionals because they are
conducted with high levels of confidentiality. Research has been conducted,
however, on union-based Member Assistance Programs (Bacharach et al. 1994;
Bamberger and Sonnenstuhl 1995). These programs are reported to be highly
effective, although the extent to which they may provide early identification
of alcohol problem behaviors has not been documented.
The programs described
in this section primarily address the effects of off-the-job drinking
and are designed to educate and aid employees. Participation in such programs
is almost always voluntary. A considerably different employer attitude
is found toward on-the-job drinking, which in most settings has been prohibited
for many decades. Because drinking on the job can jeopardize the safety
of the employee, the workplace, and the public, workplace alcohol policies
are designed to set clear limits on alcohol use and establish consequences
for employees who do not observe these limits.
WORKPLACE POLICIES
REGARDING DRINKING ON THE JOB AND ALCOHOL TESTING
As part of workplaces'
"rules of conduct" or "fitness for duty" regulations, supervisors are
often empowered to discipline or remove an employee from the job on the
suspicion of drinking. However, if an employee is suspected of drinking
based on evidence such as odor of alcohol or appearance of intoxication,
the employee may object, which could lead to litigation. When alcohol
use is suspected, alcohol testing can be used to establish whether the
employee was in fact drinking. Specific techniques include both breath
testing and blood testing.
Macdonald (1997)
asserts that alcohol testing is important in the workplace because drinking
is distinctively linked to performance impairment, particularly when compared
with other drugs. Alcohol testing is currently mandated for the transportation
industry through Federal regulations. Alcohol testing is most commonly
used in other workplace settings when cause is established, particularly
in response to on-the-job accidents. In such cases, alcohol testing is
critical in establishing possible culpability, especially if injuries
have occurred. When alcohol tests are positive, case dispositions may
vary according to company policy, ranging from dismissal to the offering
of counseling or treatment under the auspices of an EAP. These
actions appear to have substantial employee support. In a multisite survey
of 6,540 employees, 81 percent were in favor of alcohol testing following
a workplace accident, and 49 percent indicated support for random alcohol
testing in the workplace (Howland et al. 1996).
RISK FACTORS IN
THE WORK ENVIRONMENT
Compared with EAPs,
prevention efforts focused on reducing risk factors in the work environment
may offer the greatest potential payoff. This approach is the most problematic
in terms of implementation, however. One possible avenue would be to identify
and alter work environments that have "toxic" connections to alcohol problems.
Employers would be reluctant, however, to participate in efforts that
might highlight their liability in creating high-risk environments.
Despite the potential
problems in implementing interventions to reduce risk factors in the workplace,
research has examined several work-related factors that may contribute
to alcohol use and related problems among employees. These risk factors
are described below.
Stress
Many studies have
found significant but relatively small associations between stress in
the workplace and elevated levels of alcohol consumption. For example,
in one early study using survey data, Fennell and colleagues (1981) reported
that employees' reasons for drinking were found to be associated with
stress-inducing job characteristics, but the correlations were relatively
weak. In a national survey of employed persons, Martin and Roman (1996)
found that lower job satisfaction and higher job stress both were risks
for increased drinking. Lehman and colleagues (1995) reported significant
associations between employee AOD use and lower job satisfaction, less
faith in management, and lower involvement with and commitment to the
job. Parker and Farmer (1990) reported significant associations between
drinking and job burnout. Greenberg and Grunberg (1995) found negative
associations between employee drinking behavior and reported job autonomy
and job satisfaction.
Although this research
may suggest certain preventive interventions, such as reducing work-related
stress and increasing job satisfaction, it is unclear how to implement
such changes. For example, although some workers may apparently drink
less if their job satisfaction is enhanced, there are multiple sources
of job satisfaction, some related to the job and others to a combination
of a person's background and his or her job characteristics. In addition,
the direction of the relationships between stress or job dissatisfaction
and drinking is unknown. For example, drinking and other drug use could
contribute to the reports of work stress found in these studies. That
is, employees experiencing the ongoing detrimental effects of off-the-job
drinking may have greater difficulty in coping with "normal" workplace
pressures.
Thus, to date, research
has not yielded enough compelling evidence to guide the creation of workplace
programs targeting work-related stress and job dissatisfaction with the
goal of reducing alcohol problems. More research is necessary to specify
the stress-drinking linkage and to identify the characteristics of workers
most likely to be at risk for stress-related drinking. Such research also
needs to examine the costs and benefits to employers of implementing changes
that would influence worker stress, job satisfaction, and drinking.
Alienation
Whereas work stress
may be temporary, worker alienation is a considerably more pervasive and
problematic risk factor among employed persons. Alienation relates to
the employee's broader sense of identity and control and has considerable
implications for overall mental well-being. Seeman and colleagues (Seeman
and Anderson 1983; Seeman et al. 1988) reported strong associations between
alienation from work and employees' drinking behavior, although others
(Blum 1984; Parker and Farmer 1990) have challenged the methodology of
their work. Lehman and colleagues (1995) also found an association between
employee AOD use and estrangement or alienation from the job. In
another study that focused on interpersonal conflict in the workplace,
Rospenda and colleagues (2000) reported that "generalized workplace abuse"
from supervisors or work peers was positively associated with increased
drinking.
Although the above
studies reported statistically significant findings, the reported relationships
between workplace alienation and employee drinking are not powerful. As
in the case of work stress, the direction of the relationship must be
considered. For instance, problem drinkers have been shown to have impaired
social relationships, which may contribute to alienation in the workplace.
Several emergent
managerial strategies may directly address employee alienation and, in
turn, influence the drinking that may be associated with alienation. These
strategies are encompassed under the broad rubric of "participative management."
This approach, which calls for the involvement of employees in planning
and decision making about their work, is not predicated on reducing employee
alienation but on enhancing their involvement, interest, and productivity.
Reducing worker alienation may be an unanticipated side-effect. Participative
management should not be viewed generically, for its implementation can
vary greatly. One study (Barker 1993) found evidence to strongly suggest
that under some conditions, participative management may create or escalate
the very types of stress that have been linked with increased employee
drinking in other research.
Cultures and Subcultures
Worksites' cultures
and subcultures may have differential effects on encouraging or discouraging
drinking and substance abuse. Cosper (1979) introduced the concepts that
occupations have widely variant drinking norms associated with their cultures
and that workers are differentially socialized into drinking according
to their occupational choices. These concepts are augmented by the notion
that heavy-drinking occupations attract job seekers who are prone to these
behaviors, which is suggested, for example, by survey results that show
high rates of heavy drinking among bartenders and restaurant workers as
compared with other employed persons (Hoffman et al. 1997).
Clearly these drinking
norms are differentially introduced into the occupational mixes found
in workplaces. Ames and Delaney (1992) studied a large manufacturing plant
in which on-the-job drinking and other drug use were unexpectedly prevalent.
They viewed these behaviors as partly reflecting an organizational culture
that had emerged around AOD and that encouraged and tolerated their presence.
Other examples of
workplace drinking exist as well. Mangione and colleagues (1999) reported
a large-scale survey of drinking in a sample of corporations and identified
microcultures that encourage damaging and costly on-the-job drinking and
tolerance of hangovers.
Sonnenstuhl (1996)
described a pathological drinking culture that developed over nearly a
century and that encouraged heavy and dangerous on- and off-the-job drinking
among miners in New York City known as Sandhogs. However, Sonnenstuhl's
work is unique in that he documented the introduction of a "sobriety culture"
among the Sandhogs through the emergence and on-the-job presence of coworkers
who were recovering from alcoholism. The sobriety culture apparently tempered
the excesses of the heavy drinking culture and created behavioral alternatives
for those who did not want to drink heavily.
In a study that is
uniquely valuable in substantiating the importance of organizational culture
in preventing alcohol problems among employees, Ames and colleagues (2000)
compared two work settings with distinctly different managerial cultures.
One setting had a traditional hierarchical U.S. management design and
the other was based on a Japanese management model transplanted to the
United States. Although overall alcohol consumption rates in both populations
were similar, the traditional management design was associated with more
permissive norms regarding drinking before or during work shifts (including
breaks) and higher workplace drinking rates. By contrast, the transplant
management design was associated with greater enforcement of alcohol policies,
which, in turn, predicted more conservative drinking norms and lower alcohol
availability at work. Qualitative research clearly indicated that the
transplant design facilitated the social control of alcohol problems whereas
the traditional design appeared to undermine such control.
Beattie and colleagues
(1992) developed and partially validated an instrument they titled "Your
Workplace" (YWP), which can be used in job sites to measure the extent
to which the workplace culture encourages drinking. Subsequent analysis
of YWP found a strong and positive correlation between tolerance and encouragement
of drinking by the workplace culture and clients' levels of alcohol involvement
(Rice et al. 1997).
Developing interventions
that address problematic workplace cultures is challenging. Some researchers
suggest that employees should face increasingly severe punishment for
repeated on-the-job AOD use as a consequence of workplace rule violations.
Mangione and colleagues (1999) speculate that health promotion and wellness
programming may curb risky drinking practices.
CONCLUSION
There is minimal
current or recent research on the utility of EAPs and other mechanisms
for addressing employed persons' alcohol problems, as can be established
from searching the National Institutes of Health database on funded research.
Consequently, the research bases that have supported particular interventions
in the past are dated and their application in today's workplace may be
challenged. This apparent lack of demand for such research may suggest
that attention to workplace AOD abuse through these mechanisms may be
declining (Roman in press).
There may be parallels
in successfully addressing alcohol problems in the workplace and in primary
and specialty medical care settings. The workplace domain and the medical
care domain have the following in common: a great deal of preventive potential,
the challenge of strongly competing goals within the domain, and problems
of access for conducting research that meets scientific standards. Research
over the past decade suggests that relatively modest investments in infrastructure
can produce significant results in terms of physicians' attention to alcohol
problems (Fleming et al. 2000, 2002). An unspecified amount of such intervention
and treatment occurs under the auspices of private physicians, but its
quality remains unknown without intrusive monitoring. The significant
extent of AOD abuse treatment and psychiatric care in nonspecialty hospitals
has been documented, but this research did not include evidence about
the nature or quality of care (Kiesler and Simpkins 1993).
Several additional
specific parallels between primary medical care and workplace-based interventions
highlight problems relating to AOD abuse research and practice. First,
primary care settings and workplaces are both diverse and thus are not
conducive to simple data collection methods. Second, the structure and
content of intervention and treatment that occur in primary medical care
and in workplace settings are highly variable. Third, the extent of such
intervention is voluntary for both primary care physicians and employers.
Fourth, in most primary medical care settings and in most workplaces,
attention to alcohol problems is not a high priority goal. Fifth, as in
the workplace, alcohol problems often become evident in the course of
primary medical care, and the potential for intervention is great, especially
given the extent to which this high-risk population seeks primary medical
care as compared with specialty care. Finally, as in the workplace, there
is very little research on the efficacy of the service delivery that occurs
in these settings.
Beyond these issues,
several other barriers exist that make it difficult to implement prevention
programming directed at workplace AOD abuse. Employers' resistance to
workplace prevention stem from the following issues:
-
Perceptions that data may uncover their liability for exacerbating
AOD use and abuse
-
Concern that alcohol specialists do not understand the workplace and
would introduce interventions that are impractical and costly
-
Lack of direct connections between alcohol problem interventions and
workplace goals, with the connotation that reducing alcohol problems
benefits the individual and the public good rather than the employer
-
Problematic research access as a result of the sheer amount of time
required to collect data from employees in active workplaces and the
disruptions that research can cause (Roman and Baker 2001).
Thus there can be
little doubt of the need for additional research focused on the workplace
and alcohol issues. Data are needed to link the findings of studies that
identify factors in the workplace related to problem drinking with interventions
that are acceptable to employers. Data are also needed on the efficacy
of specific workplace practices that have been adopted and that are targeted
at alcohol-related issues. Finally, data are needed on how to sustain
the workplace's attention to employee alcohol issues in light of the competition
of other goals and the intervention barriers unique to the workplace setting.
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