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Area II. Topic F. Benchmarking
Introduction
Benchmarking is a tool that has been employed
for many years to search for ‘best practices’ in, for
example, business operations, customer relations, product
design and manufacturing.... In contemporary business and quality improvement language, benchmarking refers to the formal and systematic process of continually measuring and evaluating the performance of your own and other’s (ideally the best of all the others) products or processes and using the results to make informed business and engineering decisions. Benchmarking may involve both qualitative (e.g. ideas and overall approaches) and quantitative (e.g. costs and productivity) measurements and evaluations. — J.L. Fridley, J.E. Jorgensen, J.S. Lamancusa, Benchmarking: A Process Basis for Teaching Design
Links
Benchmarking Network Inc. The Benchmarking Network, Inc. is an international resource for business process research and metrics.
Disclaimer: This material is for training purposes only. Its purpose is to inform employers of best practices in occupational safety and health and general OSHA compliance requirements. This material is not, in any way, a substitute for any provision of the Occupational Safety and Health Act of 1970 or any standards issued by OSHA.
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