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Driver Training and Evaluation

General Requirements

driver

It's important to have a process in place to hire only qualified and safe drivers. Once the new driver is hired, a responsible person should be assigned to accomplish initial training and retraining if required.

In order to keep drivers and supervisors well trained and informed, the company should institute a number of policies regarding driver training. These policies include:

  • driver orientation
  • formal training for entry-level drivers
  • driver-finishing training for new hires
  • driver refresher training for all drivers in the fleet
  • remedial training for "problem drivers"
  • periodic driver meetings
  • driver performance evaluation and reviews

1. Which of the following training policies is appropriate for "problem drivers?"

a. Discipline
b. Road testing
c. Remedial training
d. Initial training

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Driver Orientation

orientation

Your company should have an orientation program which all new drivers are required to complete. The orientation program consists of comprehensive classroom training that will cover a variety of subjects. Among the topics covered in driver orientation are:

After successfully completing the classroom portion of the orientation, all new drivers should be assigned to a driver trainer. The purpose is to evaluate the new employee's overall driving skills and techniques, and to apply what has been learned in classroom to an actual job situation.

This time should also be used to familiarize the new driver with paperwork procedures relating to vehicle maintenance and inspections and to answer any questions or concerns that were not addressed in the classroom training.

2. After completing the classroom portion of new driver orientation, drivers should _____.

a. interview with the transportation manager
b. get out on the road and start driving
c. be assigned to a driver trainer
d. pass a written test before authorized to drive

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Driver Meetings

meet

At least monthly, a drivers safety meeting should be conducted by driver supervisors. These meetings between supervisors and drivers are held to share news and information, and to give drivers a forum to discuss issues, questions, or concerns. All drivers are expected to participate in these meetings, and all driver input is welcomed and appreciated.

Resources for Drivers

Check out this short audio clip by Dan Clark of the theSafetyBrief.com that warns employers that their companies can be fined if workers text and drive on the job.

3. Which method is used to share news and information, and to give drivers a forum to discuss issues, questions, or concerns?

a. Remedial training
b. One-on-one reviews
c. Driver meetings
d. Webinars

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roadtest

Driver Evaluation and Performance Reviews

Driver supervisors should be responsible for conducting a periodic and structured performance review with each of their drivers at a minimum of every six months.

It is important for company drivers to understand that their performance will be evaluated on an on-going basis, and they may request, or their supervisor may recommend, a review at any time. However, all drivers should receive periodic structured reviews of their individual performance.

4. Supervisors should conduct periodic and structured performance reviews with each driver at least _____.

a. once a month
b. once a year
c. every 6 months
d. every 2 years

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On-Road Performance Evaluation

traffic

The on-road evaluation is conducted by the driver supervisor to monitor the performance of current drivers by riding with them or following them. This is the best way for the supervisor to ensure that the driver is following the proper vehicle inspection and defensive driving procedures. After the evaluation, the supervisor should:

  • Document the results and counsel drivers concerning problems or deficiencies that were observed.
  • Recognize excellent driver performance.

5. What is the best way for the supervisor to ensure that the driver knows and is following proper vehicle procedures and operation?

a. Written questionnaire
b. One-on-one interview
c. Road test
d. Written exam

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The Performance Review

review

Driver performance reviews should be held in private and away from the operation area. The review is considered the driver's time and interruptions should not be allowed.

The driver performance review should:

  1. Measure the driver's actual results against established goals and standards of the company
  2. Recognize the driver's contributions and accomplishments
  3. Correct any new or existing performance problems
  4. Establish goals or standards for the next review period
  5. Review the Driver's MVR

Once the driver and supervisor conclude their discussion of past performance; they should address any development, training, or corrective action needed; and establish new goals and standards for the future. At the conclusion of the meeting, the supervisor should:

  1. Summarize the performance review discussion including all mutually agreed upon plans and goals
  2. Provide an opportunity for the driver to react, ask questions, and give additional ideas and suggestions
  3. Express appreciation for the driver's participation, time, and efforts
  4. Document what was discussed, agreed upon, and corrective action/training plans

A copy of the written performance review and MVR check should be given to the driver, the supervisor's immediate manager, and the original placed in the driver's personnel file.

6. The driver performance review should measure the driver's actual results against _____.

a. established company goals and standards
b. projected cognitive ability
c. national statistics
d. Other driver's performance

Check your Work

Read the material in each section to find the correct answer to each quiz question. After answering all the questions, click on the "Check Quiz Answers" button to grade your quiz and see your score. You will receive a message if you forgot to answer one of the questions. After clicking the button, the questions you missed will be listed below. You can correct any missed questions and check your answers again.

Video

Fleet Safety

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