Benchmarking can greatly enhance an organization's performance. Researching and comparing a core business process to the best-in-class can yield dramatic benefits in a reasonably short length of time. Yet benchmarking does involve a commitment of resources and therefore is not to be entered into lightly.
A clear objective for the benchmarking initiative will greatly increase the likelihood of success. Some of the reasons why organizations use benchmarking are:
Source: USN Benchmarking Handbook
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