"A man may well bring a horse to the water, but he cannot make him drink." (Heywood, c. 1540 )
Input to Step 7: The input to Step 7 is the output from Step 6:
Evaluate who else should be informed. External customers and stakeholders may also have a need to know and could possibly contribute positively to the changes in your process. It is extremely valuable to compare feedback data from your customers gathered both before and after the changes are made to help measure success.
Collecting the feedback in a formal way can be as simple as setting up an E-mail address for the benchmarking initiative or adding a survey to your home page. And Don't forget to let your benchmarking partner(s) know the output and outcome of your study. Allow them to share in your success stories.
Allow the BMK Team, QMB, and ESC to gather and review any feedback data received from internal/external customers, stakeholders, and benchmarking partners. Not every suggestion needs to be implemented, but they should all be discussed and considered. Some helpful and important information on the process itself and on the chances of successfully implementing changes to the process can be found there.
A Word of Advice: The changes may affect budgets, organizations, and positions. As a result, the findings may receive mixed reviews. .Rice bowl. issues may ensue. To counter attempts at sabotage, proceed carefully but confidently. Use objective language. Your research will validate and justify your proposed changes. And try not to take criticism personally. Change stirs up fears.
Feedback on the recommended process changes.
Quality Advisor's Checklist
Before moving to the next step, the quality advisor should review the following checklist:
Source: USN Benchmarking Handbook
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