"Developing the action plan is the culmination of the benchmarking team's work. At this stage, the team must identify the ways in which the knowledge gained during the benchmarking process can be applied to improve the organization." (Dutile, 1993)
Input to Step 9: The input to Step 9 is the output from Step 8.
In developing an action plan to implement procedures and monitor the progress of the benchmarking initiative, the BMK Team looks at how to:
The QMB determines how to:
A draft action plan is then presented to the ESC.
Once the actions have been evaluated and the plan to implement the changes designed, the ESC must sanction a formal, standardized, sequenced process for the implementation of the best practices. The action plan, with milestones for monitoring progress and obtaining customer feedback, should now be approved by the ESC.
The ESC should allow the process owners (QMB) to manage the changes and hold them accountable.
Implementation requires a commitment to change and systems in place to support that change, more than just meetings, briefings, and plans that address the change. The QMB members own the process and are responsible for determining how the effectiveness and efficiency of the new practices will be measured. Lessons learned should be shared throughout the organization.
Don't be shy about celebrating and rewarding success. Feedback, praise, and rewards can prove to be great motivators. The organization will have an easier time doing the next benchmarking project if this one goes well.
Output of Step 9: The output of Step 9 is the input for Step 10.
Quality Advisor's Checklist
Before moving to the next step, the quality advisor should review the following checklist:
Source: USN Benchmarking Handbook
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