The Human Performance Technology (HPT) process is a closed-loop, systematic method for examining performance problems and is illustrated in the graphic. The first step begins with determining the mission related goal or goals that the organization desires to change. These goals are defined in terms of desired results.
It is critical that every HPT effort accurately determines the customer’s goal(s), because everything else in the process hinges on it. If the performance improvement effort is defined in terms of the change the organization needs to realize, we can:
Our validated process will allow departments, working closely with key stakeholders, to analyze the identified organizational goal effectively and efficiently. It will allow us to identify the groups of performers who have the greatest impact on the desired result while capturing opportunities for performance improvement within the work settings. The integrated analysis will:
Beginning with a focus on the desired outcome, we will ensure alignment between this outcome and the accomplishments of people that contribute to these goals.
Source: U.S. Navy
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