OSHAcademy Header Image
Frequently Asked Questions (FAQs)
+ expand all

About OSHAcademy

What is OSHAcademy?
OSHAcademy is a business founded in 1999 to meet the growing demand for dedicated, interactive, computer-based occupational safety and health education. Today, we provide computer-based occupational safety and health training to businesses, organizations, and individuals around the world. We also have a network of independent Authorized Training Providers (ATPs) conducting classroom-based training to meet the needs of their local communities.
Where are you located?
Our corporate address is:

15220 NW Greenbrier Parkway, Suite 230
Beaverton, OR 97006
United States
How can I contact you?
You can call our office at +1.971.217.8721. When prompted, please press "1" for OSHAcademy.

You can also email our staff at instructor@oshatrain.org.
Who is Geigle Safety Group?

Geigle Safety Group is our parent company. OSHAcademy is a division and legally registered DBA of Geigle Safety Group, Inc.

Who is HSE Press?

HSE Press is a division of Geigle Safety Group, Inc. and a content partner of OSHAcademy. Within HSE Press, HSE Press Journal provides relevant safety articles to help safety professionals stay current on occupational safety and health topics. The HSE Press Forum is where safety professionals can connect with one another, ask questions, and help others with their safety questions.

Who is the American Safety Council?

The American Safety Council is one of our training partners, but a separate organization and entity from OSHAcademy. American Safety Council provides OSHA 10- and 30-Hour Courses, as well as the 8- and 24-Hour HAZWOPER Courses. OSHAcademy does not currently offer these courses in our course catalog.

The American Safety Council does not provide OSHA or DOL cards when you complete their courses. Instead, students will receive a card issued by the University of California San Diego Extension - International Safety Education Institute.

Please contact the American Safety Council directly for questions related to courses they offer. You can contact the ASC at +1 (800) 771-2255 or by email at support@amersc.com.

Do you have a Dun & Bradstreet (D&B) number?

Yes. Our DUNS number is 078873689. This number allows Geigle Safety Group, Inc., the parent company of OSHAcademy, to contract with government agencies.

Is your company accredited by the Better Business Bureau (BBB)?

Yes. Geigle Safety Group, the parent company of OSHAcademy, has an A+ rating with the Better Business Bureau.

Geigle Safety Group, Inc. has been an accredited business since October 1st, 2009. The BBB has determined Geigle Safety Group, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints.

Is OSHAcademy affiliated with the US Department of Labor (DOL) or Occupational Safety and Health Administration (OSHA)?

OSHAcademy Occupational Safety and Health Training is a division of Geigle Safety Group, Inc., and is not connected or affiliated with the U.S. Department of Labor (DOL) or the Occupational Safety and Health Administration (OSHA).

Authorized Training Providers are independent contractors authorized to use OSHAcademy training materials to conduct OSH training within their respective territories or countries.

OSHAcademy issues jointly signed OSH professional program and course completion certificates, cards, and transcripts to document a student training.

Authorized Training Providers are not authorized by OSHAcademy to issue certificates or cards by DOL or OSHA upon completion of OSHAcademy specific training.

Our Director, Steve Geigle, retired from Oregon-OSHA after working many years as a Training Specialist. He was also instrumental in developing OR-OSHA's computer-based training courses.

Can OSHAcademy issue DOL or OSHA cards?

No. OSHAcademy cannot issue DOL or OSHA cards. The cards we issue are OSHAcademy training cards used to document student participation and training in one of our classes. If you need a DOL or OSHA card, please visit our training partner's website, Quality Safety Training.

Authorized Training Providers are not authorized by OSHAcademy to issue certificates or cards by DOL or OSHA upon completion of OSHAcademy specific training.

Why do the certificates I just purchased look different than the ones I purchased previously?

OSHAcademy has gone through several changes over the last several years that may have affected the way your certificates look.

On October 1st, 2012, OSHAcademy's website was upgraded. This upgrade provided many enhancements over our previous website and increased the quality of our certificates.

On May 18th, 2015, OSHAcademy's logo was updated. As a result, our website, certificates, embossed seals, and several other of our documents were updated to reflect this change to our logo.

Continual improvement is vital to every organization and we believe these changes have improved the quality of our website and the certificates we offer to students. All versions of our certificates remain valid and do not expire.

Though not required, you are welcome to request updated certificates. Depending on the certificate package (PDF, originals, or both) you purchased previously, a small reprint fee may apply. Contact us directly if you would like to receive a quote or if you have any questions or concerns. Please be sure to have your student #, the program or course package you would like to receive, and your previous payment information readily available so we can better assist you.

Training

How is your training different from others?

OSHAcademy provides FREE access to all of the safety training material on our system! You can audit any course for free; completing the module quizzes and final exam without any cost to you. Most computer-based training (CBT) organizations require you to pay a fee up front before you can access their material. We only charge a fee if you want to document your training with our high quality certificates and transcripts.

Our training system is designed to be compatible with any device running a modern web browser. You can access our training through our website or by downloading one of our free PDF study guides and train wherever and whenever you want. You can use almost any device you have, including computers, tablets, smart phones, and even most eReader devices. OSHAcademy provides accessibility and convenience, which are important characteristics of successful CBT programs.

And, unlike other CBT training organizations, we want you to email or call our office if you have questions about either the course content or how to use our website. We are here to help!

Why do I see advertisements throughout the training?

Good question. Most free online services, including social networks, and various video, news, music and radio services, use advertising to support their content. Because our online safety training is free to everyone, (always has been, and always will be) we include advertising to help pay for the expenses associated with website development and maintenance. So, there you have it. That's why we advertise throughout our website: Without it, we could not offer free training. Besides, the advertisements introduce products and services that you might not otherwise hear about. Thanks for understanding.

Does OSHAcademy training replace hands-on training?

No. OSHAcademy computer-based training (CBT) helps to satisfy knowledge-level training requirements. However, some topics, such as fall protection, require the student to have hands-on experience with the equipment. Often, our courses will be used to provide the knowledge-level training, while the employer provides additional hands-on training.

Employers are responsible for determining which topics require hands-on training in addition to OSHAcademy knowledge-level training.

What is the difference between a program and a course?

A course is one focused unit of study, typically taking 2-6 hours to complete. You can view our course catalog to see a complete list of our courses.

A program is made up of several required courses, and is designed to ensure the student has a solid foundation for the broader program topics.

For example, OSHAcademy's 36-hour OSH Train-the-Trainer program is designed to ensure the student has a solid understanding of several topics, such as Introduction to Training and Hazard Identification and Control.

Students must finish all required courses in order to complete a program. You can view our program catalog to learn more about each program.

What is the difference between a module quiz and a course exam?

Module quizzes are designed to allow students to self-check their understanding of course content. At the end of each module, students can take the online quiz and submit their answers. Students are then provided the correct answers to the quiz questions and an additional explanation when needed. Because the module quizzes are designed to allow students to self-check their understanding, we do not receive or record your quiz results.

There is no time limit to complete a module quiz.

Course exams are used to formally document a student's understanding of the course content. At the end of each course, students are required to take the course exam and pass with a minimum score of 70%. Course exam results are recorded and maintained as part of each student's training record.

There is a two hour time limit when taking a course exam.

Unlike module quizzes, OSHAcademy does not provide students with missed exam questions in order to ensure the quality and security of our exams. After submitting a course exam, students automatically receive an email. For each question missed on an exam, students will receive a reference to the course content they should review to improve their understanding.

How do I know if I passed the course exam?

Students will only receive their detailed exam score and updated training transcript if they have paid for the course certificate or a program which requires the course.

If you purchase a course certificate before taking the final exam, you will have instant access to your detailed exam results and your PDF course certificate.

If you haven't purchased a course certificate, your dashboard will display either "Exam Submitted" or "Retake Exam."

You can purchase your certificate whenever you are ready, no rush or time limit. If you don't pass the final exam the first time, you can retake it after you have had a chance to study.

Official Documentation

OSHAcademy provides free access to all of our training materials without paying a fee or making a purchase. This includes access to course exercises, videos, quizzes, PDF study guides, and final exams. All of this for free!

OSHAcademy does charge a small fee to provide official certificates and transcripts recognized by OSHA, the Institute for Safety and Health Management (ISHM), the American Board of Industrial Hygiene (ABIH), and many other public and private organizations.

How long do I have to complete a course or program?

There is no time limit to complete a course or program.

How many times can I take a course exam?

Students should be able to pass a course exam within three attempts. The course exams are open book and are designed to ensure a reasonable knowledge of the course content. Students are allowed to submit a course exam three times within a 48 hour period. If the student fails the exam all three times, they are required to wait an additional 48 hours before they can submit the exam again. Students should review the course material during this required wait period to ensure they have reviewed any concepts they did not understand.

We are here to help. If you have a question about course content, please email or call our office. We can't help you on a course final exam, but we would be happy to help explain any concepts you might be having difficulty within a course of study.

Why doesn't my transcript show all my courses?

Student transcripts only document course and programs that have been paid for. If you would like your courses to appear on your transcript as you complete them, please consider paying for the certificate package before you complete the program. Once you pay the certificate fee, your courses and programs will automatically be displayed on your student transcript.

What are OSHA's guidelines on safety training?

Many OSHA standards require that employees receive training so that work will be performed in a safe and healthful manner.

  • Some of these standards simply state the requirement for "training" or "instruction."
  • Other standards require "adequate" or "effective" training or instruction.
  • A third category of standards require training "in a manner" or "in language" that is understandable to employees.

It is OSHA's position that, regardless of the precise regulatory language, the terms "train" and "instruct," as well as other synonyms, mean to present information in a manner that employees receiving it are capable of understanding. This follows from both the purpose of the standards -- providing employees with information that will allow work to be performed in a safe and healthful manner that complies with OSHA requirements -- and the basic definition that implies the information is presented in a manner the recipient is capable of understanding.

Will I be "certified" after training?

Certificates issued by a training provider can only "certify" you have completed a formal course of study. Training providers cannot issue certificates certifying students as "qualified" safety professionals or trainers just by completing a training course or program. It's also important to know that OSHA does not "certify" anyone as a qualified safety professional after only completing a training course. Be careful not to associate with training providers who claim students will be credentialed professionals after completing a course.

So, what must you do to be considered a qualified safety professional? In the USA, to be "certified" as a qualified safety professional you must generally:

  1. meet educational requirements,
  2. have experience in some aspect of the safety profession, and
  3. pass an exam administered by a credentialing organization.

Here's the good news! OSHAcademy's OSH Professional programs in general industry, construction, and oil and gas are approved certificate programs recognized by the Institute for Safety and Health Management. Completing these training programs help you meet the requirements for the Certified Safety Management Practitioner (CSMP) credential accredited by the Council of Engineering and Scientific Specialty Boards (CESB). If you have 2 years of safety experience, complete either the general industry, construction, or oil and gas programs, and pass the CSMP exam, you will qualify for the credential. Contact ISHM for more information.

Are OSHAcademy courses "recognized" or "approved?"

As a matter of policy, the Occupational Safety and Health Administration (OSHA) does not "approve" or "endorse" training programs. Instead, OSHA has established the employer, rather than the training provider, as being ultimately responsible for ensuring employees acquire the training and skills needed to perform their duties in a safe and healthful manner. (OSHA Ltr Dtd 10.20.1999)

OSHAcademy computer-based training (CBT) is "recognized" by colleges, universities, insurance companies, and many public and private sector organizations world-wide. Students from all branches of the US military, NASA, and other well respected organizations have completed our training.

Our training is "approved" by the National Safety Management Society (NSMS) and "recognized" by the Institute for Safety and Health Management (ISHM). Our OSH Professional programs in general industry, construction, and oil and gas are recognized as approved certificate programs for the accredited Certified Safety Management Practitioner (CSMP) credential.

Is OSHAcademy training certified by OSHA?

OSHA "approves" or "certifies" training only when it is conducted by authorized OSHA Outreach Instructors who work with OSHA Training Institute Centers. These are typically classroom-based courses. For legal reasons OSHA does not formally approve or certify training presented by other providers.

OSHA recognizes safety training as long as it meets or exceeds the training required by various OSHA rules. Remember, if someone tells you they or their products are "OSHA certified", "OSHA qualified" or "OSHA approved," you should verify the claim.

OSHA recognizes CBT if the training conforms to their standards, and as such OSHA will "recognize" the training as valid.

OSHAcademy computer-based training (CBT) conforms to the guidelines within ANSI Z490.1-2016, Criteria for Accepted Practices in Safety, Health and Environmental Training, and OSHA Publication 2254, Training Requirements in OSHA Standards and Training Guidelines for computer-based training as stated and inferred in letters of interpretation.

What is the purpose of My Training Dashboard?

Your My Training Dashboard is designed to help you keep track of your program enrollment and related courses. Through your dashboard, you can also update your profile information, change your password, update your address information, pay the fee for official program and course certificates, and much more.

Your student dashboard does not meet OSHA requirements for adequate training documentation. To meet OSHA requirements, you can obtain and give copies of official OSHAcademy certificates, cards, and transcripts to your employer who is required to maintain safety training records as described in OSHA publication 2254, Training Requirements in OSHA Standards.

Training Authentication

Will the American Embassy in my country (not the US) authenticate OSHAcademy certificates?

No.

Embassies will authenticate diplomas issued from universities, colleges, and institutions which are accredited by U.S Department of Education-recognized accrediting organizations. If it doesn't appear on the Department of Education database of accredited post-secondary institutions, a U.S. Embassy cannot stamp the diploma, as the stamp only attests to the accreditation of the institution in question.

OSHAcademy is a private training institution, not affiliated with the U.S. Department of Education, and does not offer a "degree-program" but rather a "certificate-program." Therefore, embassies are not generally going to attest to the authenticity of the training. Unfortunately, a great many worthwhile training courses and professional organizations do not have U.S. Department of Education accreditation, so the U.S. Embassy does not stamp or authenticate them.

The purpose of the authentication process is to help guard against false 'diploma mill' degrees, and we agree with the U.S. Embassy policy. Please be assured that OSHAcademy is NOT a diploma mill. There is no way a student will receive a course or program certificate without studying the material and passing the exams. If you have any questions on this topic please call or email OSHAcademy directly.

Can I have my certificate or transcript authenticated by the US Department of State?

Yes.

OSHAcademy is happy to provide this service. The authentication process involves both the State of Oregon and the US Department of State. Authenticated documents are meant to meet government requirements only, and are not designed to be a presentation document. Authenticated documents include a certificate from the State of Oregon and the US Department of State attached to the original document. Please Note: If you choose to have a transcript/certificate authenticated, it will be shipped separately from the rest of your order.

Only students outside the United States needing to meet a governmental requirement should order authenticated documents.

Before you can request your documents be authenticated, you must complete your program or course and purchase the certificate(s).

To get your certificate or transcript authenticated, the fee will be $145 (per document) to cover the following:

1. OSHAcademy will have your certificate notarized by a certified notary public. This step takes about 1 business day.

2. OSHAcademy will mail your certificate to the Oregon Secretary of State for authentication. This is required by the US Department of State. This step takes about 7 to 10 business days. After we receive the State authenticated certificate, we will continue to step 3.

3. OSHAcademy will mail your certificate to the U.S. Department of State to receive final authentication. This process takes 4 to 6 weeks. After we receive the authenticated certificate from the U.S. Department of State, we will continue to step 4.

4. We will mail your authenticated certificate to you via DHL. To prevent additional delay in the delivery of your authenticated certificates, you must provide OSHAcademy with a complete mailing address.

All fees related to certificate or transcript authentications conducted by the US Department of State are non-refundable.

Important note: You can have either your certificate or transcript authenticated. Please be sure to tell us which document you would like to have authenticated. If you do not provide this information, we will have your transcript authenticated as the default training document.

Fees & Payments

Is your training free?

Yes.

Students can register on our website and complete all of our courses for no cost.

OSHAcademy only charges a fee if you want to document your training with our high quality certificates and transcripts. Other computer-based training (CBT) providers charge a fee to access their material and then, when you complete their training you receive a low-quality electronic certificate. This is a significant difference between OSHAcademy and other CBT providers.

What is the fee to document my training?

Because the fee we charge is only to document your training, and not for the training itself, we do not charge a large fee like other companies.

You can purchase individual certificates for each course you complete, or you can purchase a program, and receive certificates for all the required courses for that program.

Please view our Program catalog for a detailed comparison of the programs and what is included when you purchase a program package.

Individual certificates can be purchased for $ (PDF), $ (Original), $ (PDF and Original).

The cost for Shipping is separate.

If I have already completed and paid for OSHAcademy training, can I get a discount?

OSHAcademy students that have already completed and paid for their training may qualify for a discounted price when purchasing a new program.

To determine if you qualify for a discount and how much the discount might be, our staff will need to evaluate your OSHAcademy transcript.

Please contact our office and our staff would be happy help!

Do I have to pay for a certificate or program before I start my training?

No.

You can take all of our courses without paying anything. You only have to pay a fee if you would like us to provide you with documentation of your training. When you pay, you will receive access to your exam scores, transcript, and certificates.

Some students purchase their certificate package at the beginning of their training to access their training results immediately. Other students prefer to wait until they are done. The choice is yours! Do what is best for you.

Can I use a purchase order (P.O.)?

Yes.

Purchase Order (PO) and DD 1556 purchases are available for corporate and Federal Government accounts. You can email the PO to instructor@oshatrain.org or fax to +1 (971) 327-6708.

Please include a cover sheet which provides your name, contact information, and how many pages you have faxed.

Can I get a corporate discount for registering multiple people?

Yes. We do provide a discount to organizations that enroll multiple students. Please see our business solutions page for more details.

How can I receive an additional certificate?

If you previously purchased PDF certificates, you can login to your MyTraining Dashboard and click on the Print Certificate link for the respective course certificate.

If you need to receive another copy of an original certificate, please login to your MyTraining Dashboard, then click on the "Ask a Question" link within the Quick Links box. Please send us a message with your request. You can also call our office at +1 (971) 217-8721 to request an additional original certificate.

Is the online credit card payment secure?

Yes.

Our website uses a secure connection to PayPal to process all online credit card payments. Your credit card information is never exposed. You also do not need a PayPal account to make a purchase. After you complete your payment, you will automatically receive a receipt from PayPal confirming your purchase.

Click here if you need help making a payment.

What is your refund policy?

You may receive a 100% refund within 30 days of your purchase if no PDF certificates have been issued or original certificates mailed for a course or program. We do not issue partial refunds for incomplete programs. Refund requests must be received in writing by email or regular mail.

Students are encouraged to complete all of their training before purchasing a certificate package. Students are responsible for ensuring OSHAcademy training meets their training requirements before making a purchase.

If you have any questions, please contact our office. Your satisfaction is very important to us!

What forms of payment do you accept?

We accept the following forms of payment:

  • Credit Card (Visa, Master Card, Discover, American Express)
    • Website
    • Phone
    • Invoice (Corporate accounts only)
  • PayPal
  • Check (U.S. bank accounts only)
  • OrderBay - Nigeria & Ghana
  • Purchase Order (Corporate accounts only)

Click here if you need help making a payment.

We do not accept cash.

Do you accept payments from Nigeria & Ghana?
OrderBay payments for Nigeria and Ghana

Students in Nigeria and Ghana can use the services of OrderBay to purchase their certificates. OSHAcademy and OrderBay have a long history and work together to provide excellent service to OSHAcademy students.

OrderBay's fees are:

  • $50 payment and below: $15 Flat Fee
  • $51 - $300 payment: $35 Flat Fee
  • $301 - $500 payment: $30 Flat Fee + $15 Bulk order fee = $45
  • $501 - $1,000 payment: $30 Flat Fee + $25 Bulk Order Fee = $55

Link: OrderBay Payment Form, OrderBay FAQ or http://www.facebook.com/OrderBay

Shipping

How do you ship certificates?

We use the United States Postal Service (USPS) Priority mail with Signature Confirmation for all domestic (US) shipments. For domestic (US) students requiring overnight shipping, the package will be shipped via USPS Express or FedEx. In addition to the cost of the certificates, this service will incur additional charges for rush processing and rush delivery. Please email or call (971-217-8721)our office if you are interested in overnight shipping.

We use DHL for all international shipments. We cannot provide overnight shipping for international students.

How long will it take for me to receive my certificates?

Domestic (US) shipments typically arrive within 2-5 business days.

International shipments typically take 3-5 business days. For remote locations, delivery times may be longer.

Can I track my package?

Yes.

When we ship your certificates, we will submit your email address to the shipper. They will then send you an email with the tracking number for your shipment. If you are shipping multiple student certificates together, only one of the students will receive the tracking information. Please contact our office if you need the tracking number for your package.

I live in a very remote region. Can you ship directly do me?

We can ship directly to most locations within the world, however, some locations are not within our shipper's service area. To verify if you are in our shipper's service areas, please contact USPS (domestic) or DHL (international) directly.

If your mailing address is not within our shipper's service areas, your certificates could be delayed and we may need to charge an additional fee.

Students are responsible for verifying they are within DHL's service area.

General

What date format do you use?

Because date formats vary significantly around the world, OSHAcademy has chosen to use the standard date format found within the United States of America. The standard date format found within the United States of America is "MM-DD-YYYY" (ex. 01-23-2001).